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Our mermaids are working hard to get your order out as quickly as possible. Please allow a few days for processing after your order has been placed.
We are closed on the weekends & holidays.
We apologize, but once orders have been placed, they cannot be changed or added to, due to our outsourced shipping facility's rules.
JOLYN is not responsible for replacing packages sent to incorrect or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order!
A moose, eh? Two notes for our friends north of the border:
1) Customs. When you buy on our website and deliver to an address in Canada, the package goes through customs. Sometimes it's quick, sometimes it takes a couple weeks. And it's hard to predict, so we kind of just have to keep our fingers crossed.
2) COD. Depending on where you live in Canada, the delivery service may charge you an additional delivery fee when they deliver your JOLYNs. This fee is charged by customs, and doesn't go to JOLYN. It can be a few dollars up to about 25 CAD (ouch!).
If you need a suit ASAP, your best bet is to visit Team Aquatics Supplies (in BC, AB, or ON), or a trunk show hosted by Joelle in Quebec. They can give you the suit immediately, and you know the exact amount you're paying -- no shipping or customs surprises.