RETURNS / EXCHANGES Canada

What is the JOLYN CANADA return policy?

  • During this time, we realize that it may take you a bit longer to return items. Therefore, we have extended our return policy to 30 days for refunds and 45 days for store credit. We also offer printable Canada Post shipping labels so you don’t have to leave your house to send back your items. We do not provide free returns or refunds on shipping costs.
  • All SALE and POP-UP items are FINAL SALE and we are unable to send the items back to you.

 

Do I have to use the original JOLYN packaging or can I use my own?

We prefer you recycle the JOLYN packaging, but you can use whatever packaging you'd like.

 

How do I get a return shipping label?

All you have to do is submit a return to infocanada@jolyn.com with your order number, wait for approval, and then go to this website https://www.canadapost-postescanada.ca/information/app/prse/label?policyId=PR953292&LOCALE=en to get the shipping label. The cost of the return shipping will be taken out of your refund/store credit. Easy peasy!

Send us an email with your receipt and order number! We will take it from there.

 

Does it need to be in brand new condition?

Yes! The item(s) must be unused, unworn, with no signs of washing or use. All tags and liners must be attached.

For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.

 

Can I return a Canadian online purchase to the JOLYN Canada store?

Yes! If the item was purchased from jolyn.ca, then we can facilitate a return. Items purchased from jolyn.com need to be processed directly to jolyn.com.

 

Wrong product or product arrived damaged?

Email us and we'll make it right!

We stand by our products and offer a 6-month warranty. Please email us within 6 months of purchase with your order number and a photo of the item and we'll help you out!

 

Send your return(s) back for a refund by following the return instructions above. Place a new order online for your replacement item(s). Discounts will not be applied to return/exchange orders.

How long will it take my return to process?
Once your package has arrived at our returns department, please allow 7-10 business days for your refund of your item(s) plus tax. You will be sent a confirmation email once your refund has been issued.

I lost my packing slip/receipt, what do I do?
Email canada@jolyn.com and we will send you a copy of your receipt. 

What if I purchased the item at a POP-UP?
 It can be exchanged same day with the POP-UP rep. All POP-UP sales are FINAL SALE.

Refunds are only applicable for items purchased on the jolyn.ca website. We cannot refund items from the jolyn.com website.

Why hasn't the refund shown up on my account?
Once you get the confirmation email it may take 2-7 days for the refund to show on your statement, so don’t be worried if it doesn’t show instantly.

If you have further questions, email canada@jolyn.com



For WARRANTIES ON STITCHING, our factories take pride in providing solid sewing construction, and will honour a six (6) month warranty on stitching. If you do ever bust a stitch, email hi@jolyn.com for assistance.